H.I.S. broadens partnership with IBS Software

Collaboration set to modernise air shopping 

Leading Japanese travel agency, H.I.S. has extended its partnership with IBS Software in a bid to modernise the air shopping experience for its customers.

A specialist in affordable package tours, H.I.S. will continue a transformative technology approach to travel, the first step, broadening its 14-year strong partnership with the industry’s leading global SaaS solutions provider.

The ongoing partnership allows H.I.S. to continue to create a modern customer experience using next-generation digital solutions. 

This is achieved by leveraging IBS Software next-generation technology solutions to integrate suppliers and/or partners within the customer offers process.

This shift towards Artificial Intelligence (AI) and Machine Learning enabled automation will allow the company to deliver an enhanced shopping experience for customers, with heightened personalisation and targeted offers. 

The collaboration reflects the company’s ambition to meet the needs of the changing digital consumer. 

Kiyoshi Takano, Executive Officer of IT&DX Division, H.I.S., said: “Understanding Customer Lifetime Value (CLV) is crucial for H.I.S. business for sustainable growth. It's not just about the first sale - it's about building lasting relationships that keep customers coming back for more. 

“Our extended partnership with IBS Software will help us remain digitally innovative and meet the changing needs of our customers, enhance customer satisfaction, foster loyalty, and drive repeat business.”

“H.I.S. recognises the role that advanced technology plays in transforming customer service,” said Moizzur Rahman, Global Head of Consulting and Digital Transformation, at IBS Software. “For IBS Software this partnership is a key demonstration of how technology can keep customers at the heart of the travel experience.”