AXA strengthens Trip.com global partnership with Travel Smart launch

Travellers can purchase with one-click purchase in-app or online

AXA Hong Kong & Macau (AXA) and Trip.com have announced the launch of Trip.com Travel Smart for travellers.

The strategic partnership is an expansion of an already existing partnership, to see an exclusive tailor-made travel insurance product available to Trip.com customers.

Travel Smart offers 3 different plan options, including a One-way Trip for standalone journeys, Round-trip Lite and Round-trip Deluxe.

These plans cover medical expenses and personal accidents up to HKD 1.5 million, personal liability up to HKD 2 million, baggage, trip delays, and trip cancellations due to adverse weather conditions.

With a single click, travellers can secure through the online purchase process on either the OTA's website or app.

Trip.com customers will be able to manage insurance policies and submit claims for any covered incidents through AXA’s Emma by AXA app.

Kenneth Lai, chief general insurance officer of AXA Hong Kong and Macau, said: “As travel demand continues to rise, it has become clear that insurance is no longer an optional add-on service, but an essential component of a complete package for modern travellers.

“Through our partnership with Trip.com and access to their global customer network, we are dedicated to prioritising our customers and providing comprehensive insurance protection solutions.

“We look forward to deepening our collaboration with Trip.com, ensuring that our customers can enjoy a seamless travel experience with peace of mind.”

Adelane Mecellem, regional CEO of AXA Partners, said: “Our partnership with Trip.com represents a fantastic opportunity to enhance our travel offerings.

“This collaboration is a significant milestone and symbolises our ongoing commitment to offering the highest level of service and support to our clients.

“By combining our strengths, we aim to provide unparalleled support and value, ensuring the travel experiences are both seamless and enjoyable.

“In addition, this collaboration will enable us to leverage our collective expertise to offer advanced travel products solutions and elevate the service experience for travellers.”

Zhe Wang, vice president of Trip.com, said: “At Trip.com, we are committed to providing a perfect trip and enhancing travel experiences for our customers.

“Through our partnership with AXA, a renowned global insurance company, we enhance our offerings by integrating a variety of insurance plan options into our one-stop travel platform.

“The integration ensures that our customers enjoy even greater peace of mind during their travels. Together, we are dedicated to providing top-notch solutions and creating an outstanding customer experience."

Trip.com customers who purchased Travel Smart through standalone journey can earn Trip Coins on the Trip.com platform to spend on hotels, flights, train tickets and attractions.