High AI satisfaction for disabled travellers who use it to plan trips, says Matador Network

Survey highlights impact of AI in enhancing accessibility for all travellers

More than four out of five travellers (82.5%) who used AI to plan travel for someone with a disability were satisfied with the experience, according to a recent survey conducted by travel publisher Matador Network. 

The survey highlighted the significant impact of AI in enhancing accessibility and convenience for all travellers. It found that one out of five (19.9%) people who used AI tools for travel used them to plan travel for someone with a disability.

“It made planning travel easier in terms of what to do and where to go,” said Shelby Payne, a senior citizen from Topeka, Kansas, who said AI has helped her find disability accommodations in her travel planning. 

“It definitely caused fewer headaches for me so I could enjoy the journey and experiences more.”

Another survey respondent said that their AI travel assistant “provided relatively quick responses to access areas for someone with limited mobility and reduced my research time moderately.” 

This traveller was among the 89% of respondents who have already used AI to plan travel for someone with a disability and said they are likely to use the technology again for summer travel this year.

GuideGeek, Matador Network’s free AI travel genius, has integrated AI capabilities which can assist travellers with disabilities to find accessible accommodations, transportation and attractions. 

“We are deeply committed to making travel more accessible and enjoyable for everyone, including people with disabilities,” said Ross Borden, CEO of Matador Network. 

“The rapid adoption and high satisfaction rate among people with disabilities is a testament to the transformative power of generative AI technology in breaking down barriers and enhancing the travel experience. 

"We will continue to innovate and refine GuideGeek to ensure that all travellers can explore the world with ease and confidence.”