Singapore Cruise Centre tech set to transform passenger experience

SITA digital solutions to roll out a Tanah Merah, HarbourFront ferry terminals

As Singapore establishes itself as a premier maritime hub, SITA, the global leader in travel and transport technology, is partnering with Singapore Cruise Centre (SCC) to revolutionise the passenger experience.

The project will see SITA deliver its advanced technology solutions, Smart Path hardware and Flex as a Service, to SCC’s Tanah Merah Ferry Terminal (TMFT) and HarbourFront Ferry Terminal (HFFT). 

SITA's Smart Path technology includes biometric-ready kiosks, self-bag drop and gates. 

SCC is also adopting SITA's Flex as a Service across all passenger processing touchpoints, which enables agile and responsive passenger processing, and creates a platform for SCC to build custom passenger-facing applications. 

The upgraded ferry terminals, which serve as Singapore's gateway to the Riau Islands and the south-eastern coast of Peninsular Malaysia, are expected to handle about seven million passengers a year.

Sumesh Patel, President of Asia Pacific at SITA, said: "Seamless travel, by air, sea, or land will be one of the drivers of growth for the travel and transport industry, with transport hubs seeing a need to quickly digitalize their infrastructure to remain ahead of the curve. At SITA, we help these transport hubs do just that through our innovative solutions. Singapore Cruise Centre is a clear example of this, as it shows how technology can make passenger processing more efficient, secure, and enjoyable.”

The project involves the installation of 45 SITA Smart Path Kiosks across both terminals, also providing a platform for biometric authentication implementation in the future as part of OneID initiative. 

Ten SITA Smart Path Bag Drop solutions will streamline the bag check-in process with SITA’s cutting-edge TS6 Kiosks, and 13 new SITA Smart Path Gates will be used for efficient boarding procedures.

SCC will integrate its new cloud-based Departure Control System (Cruise and Ferry Operation System) via SITA Flex.