ATPI and Amadeus extend technology partnership to support remote working

Next-gen cloud and robotics solutions expected to increase productivity and improve service to clients

by Kaia Hicks

ATPI has expanded its partnership with Amadeus to adopt its next-gen Selling Platform Connect technology to improve the service it provides to its global client base.

The travel management and events company, which services the corporate, shipping, energy, offshore and sports sectors, has made Amadeus its primary global tech partner.

ATPI will expand its use of Amadeus technology in the US and select European markets, and during 2022 add an additional 15 countries to the GDS’s next-gen, cloud-based booking and fulfilment platform.

This will provide access for ATPI’s global offices to a broad selection of travel content, including full-service and low-cost carriers, hotels and ground transportation providers from around the world.

Several Amadeus Robotics solutions will also be implemented to drive efficiencies across the organisation, including Amadeus Auto Queue Sorting, Auto Quality Control, Auto Ticketing Time Limit, Auto Ticketing, Auto-Schedule Change and Waiting List Watcher.

The TMC said it able to provide “better service levels to clients across multiple industries and navigate shifting border controls, travel policies, and health restrictions”.

Ian Sinderson, group chief executive at ATPI, said: “We have enjoyed a longstanding relationship with Amadeus and an extension of our partnership was the next logical step in growing our business.

“With remote working becoming the new normal, Amadeus Selling Platform Connect will allow our travel experts around the world to work from anywhere, increasing efficiency, productivity, and further build on our excellent service levels to clients.

“Combined with the most comprehensive content from the Amadeus Travel Platform, the latest in robotics technology and Amadeus’ wealth of expertise in the marine and energy sector, we are confident we will be able to continue to grow our customer base and deliver excellent customer service, while also meeting our ambitious efficiency objectives,”

Rajiv Rajian, executive vice president and chief commercial officer at Amadeus, said: “We are excited to build upon and expand our long-term partnership with ATPI.

“We look forward to collaborating with and enabling ATPI to leverage our leading technology and content, combined with the expertise of our people, as a foundation to enhance its global business operations and drive efficiency across all markets.”