SITA and IPS launch new combined intelligent passenger solutions

Integration of IPS following acquisition produces CUTE and CUSS product offer

Air transport technology specialist SITA has announced the formal integration of IPS Intelligent Passenger Solutions into its SITA Airports portfolio. 

The move further positions SITA as the market leader in airport technology and innovation.

Under its new name - IPS a SITA company - will deliver a "strengthened" range of intelligent passenger solutions including self-service bag drop systems, kiosks, touchless scanners and printers, and associated technologies. 

IPS a SITA company now sits alongside airport operations, passenger processing and baggage systems in a new gold standard for the Aviation Technology Industry (ATI) and passengers alike.

SITA completed regulatory formalities and legal procedures to acquire IPS in July and, now combined, is supporting the acceleration of global aviation industry digitalisation, streamlining check-in, baggage handling, security, and airport operation processes alike. 

Travellers can expect to see reduced wait times, smoother journeys, and a new era of personalised and easy to use digital services.

In addition to ‘IPS a SITA company’, the SITA Airports portfolio continues to lead the way in supporting the Aviation Transport Industry with market leading products and services. 

These include technologies such as biometrics, with 85% of international air passengers served globally, Common Use Terminal Equipment (CUTE) and Common Use Self Service (CUSS) kiosks, together with Airport Management Systems (AMS) and Airside Optimiser solutions that deliver smooth, efficient and sustainable airport decision-making. 

All help to support airports to maximize terminal capacities and deliver best-in-class secure solutions that provide ‘frictionless travel’ for passengers, where biometrics, facial recognition, and self-service solutions transform airports from simple transit hubs to digital, highly personalized travel experiences.

Nathalie Altwegg, SVP of airports of SITA, said: “Airports worldwide need to adopt technologies that can remove unnecessary bottlenecks at pinch points like check-in, security and embarkation. 

"The addition of IPS a SITA company combines the best of our market-leading SITA and IPS products and expertise to deliver seamless travel experiences. 

"This unrivaled gold standard portfolio will enable our airport customers to deliver the solutions that will ultimately ensure passengers worldwide enjoy an easier and frictionless travel experience, devoid of frustrating and lengthy queues. 

"By combining CUTE and CUSS kiosks with biometric and facial recognition technology, and our IPS portfolio, SITA is at the forefront of developments that will ultimately reshape the future of airport travel.”

Dr. Georg Oschmann, CEO of IPS a SITA company, added: “Together, we are setting a new standard in automated passenger handling for the aviation industry."

He said: “By connecting our expertise, we are positioned to deliver even greater value to airlines and airports worldwide. Our integration enhances our ability to streamline the passenger journey and drive innovation that meets the evolving needs of the industry.”