Qatar Airways selects TPConnects to support its journey to modern retailing

Qatar Airways’ NDC booking portal will boost revenue through relevant offers, including ancillary services

Cloud-based travel technology provider TPConnects has revealed that national carrier Qatar Airways has chosen TPConnects to modernise its retailing capabilities. 

As part of the agreement, Qatar Airways provides trade partners with access to a portal powered by Astra, TPConnects’ airline retailing platform, which leverages IATA’s NDC standards. 

Astra "enriches" the customer experience, from shopping through to servicing, while providing additional revenue generating opportunities from additional flight and ancillary related offers.

The platform’s modular design enables airlines greater choice and flexibility when building their NDC and modern retailing programs.

Through its Trade Portal, Qatar Airways provides trade partners access to its NDC offers. 

This web-based tool allows travel sellers to shop, sell, upsell, and service flights. 

The Portal facilitates the ability to add extras and bundles through an intuitive interface that features rich media such as images and videos of aircraft types, its cabins and interactive seat maps. 

The enhanced booking management functionality also facilitates smoother handling at times of disruption.

“Travel seller adoption of airlines’ NDC channels is a critical component of a modern retailing strategy. Trade partner support demands agent-centric sales and servicing with differentiated content,” said Kristiaan van Dijken, VP product of TPConnects Technologies. 

“At TPConnects, we are committed to delivering intuitive agent experiences to leverage the NDC opportunity for our valued airline partners, such as our latest customer, Qatar Airways.”

Oryx Portal, powered by TPConnects, was rolled out from May this year, onwards, across various Qatar Airways markets.