W Sydney ups its guest experience with IRIS mobile solutions

Darling Harbour's newest luxury hotel leverages app at hotel

Mobile ordering and hospitality digital guest experience solutions specialist IRIS has revealed its been selected by W Sydney. 

The firm will provide personalised, digital ordering experience to guests and improve operational efficiencies for the hotel's team.

The five-star hotel nestled into Darling Harbour will implement IRIS' platfrom to give guests instant access to information on the hotel facilities and amenities, F&B menus, local weather and attractions.

Anand Prabeer, B&F director of W Sydney, said: “Our implementation of an advanced digital F&B ordering and guest directory app has been a game-changer for our hotel. This technology enables us to offer a seamless digital experience that our guests appreciate, while also streamlining operations for our staff. Within the first 6 months, we've seen a significant rise in room service orders and a notable increase in ancillary revenue. 

"This progress highlights our guests' preference for a mobile-driven experience. We are excited to continue enhancing our guest experience and reinforcing our reputation as a premier luxury hotel.”

Guests should have reduced wait times, and improved order accuracy with mobile ordering.

Graham Rushin, VP sales and marketing of IRIS, added: “We’re delighted with our partnership with the newly opened W Sydney. 

"The team are really engaged and embracing the challenge of meeting and surpassing guest demands for a modern and efficient service.

"We are thrilled to build upon our existing success with W Hotels and contribute to W Sydney's commitment to providing exceptional guest experiences."