Two UK hotels choose Journey for its guest experience partner

Valor Hospitality will enhance its offering through its technology

Hotel technology solutions provider Journey has announced a latest partnership with Valor Hospitality. 

The new agreement will enhance the guest experience through state-of-the-art technology and personalised service offerings at two of its properties in Northern Ireland and Scotland.

Dunluce Lodge is the only 5-star resort in the region in Northern Ireland and will leverage Journey's e-Commerce platform, its Experience Management System, and digital marketing solutions. 

“Dunluce Lodge is synonymous with luxury and excellence,” said Stephen Meldrum, General Manager of Dunluce Lodge. 

“Our partnership with Journey is a testament to our commitment to providing our guests with the highest standard of service. By integrating Journey’s technology, we are not only enhancing the guest experience but also positioning Dunluce Lodge at the forefront of the hospitality industry in Northern Ireland.”

 Sinead McNicholl, Director of Sales and Marketing, said: “I’ve worked with Journey for a number of years and seen some impressive commercial results. I can’t wait to see what we’ll achieve together at Dunluce Lodge and Seaton House."

Seaton House is near the first tee of the world-famous Old Course in historic St Andrews.

As part of this partnership, Journey will focus on elevating Seaton House’s brand visibility through strategic digital marketing services. 

Journey aims to position this property as a top choice for luxury travellers seeking an authentic Scottish experience.

said Michael Davern, GM of Seaton House, said: “We are excited to embark on this partnership with Journey, a company that shares our passion for delivering exceptional guest experiences. 

"By integrating their innovative technology and marketing expertise, we are confident that Seaton House will set the standard for luxury hospitality in Scotland, offering our guests an unparalleled and memorable stay."

 Elli Regan, director of Ireland of Journey, added: "We are thrilled to partner with Valor Hospitality in bringing Dunluce Lodge and Seaton House to the forefront of the luxury hospitality industry.

"Our commitment to innovation and excellence aligns perfectly with Valor Hospitality’s dedication to providing exceptional guest experiences. We look forward to working closely with their team to deliver outstanding results."