Hotelbeds’ trade wholesaler Bedsonline has launched a series of customer service improvements in key markets across Europe.
The firm is now offering 24-hour call centre support for its French clients in their native language which it described as a “game changer” for its clients.
Agents based in France will be able to take advantage of a native-speaking client service team to assist them as required.
In addition, local language customer support will also now be provided during office hours in Germany, Italy, Portugal and Greece.
Fermín Iribertegui, clients operations director, said: “It is essential to us that our customers feel 100% comfortable every time they contact us.
“That is why it is important for us to be able to offer our clients customer service in their native language.
“These services will provide them with increased confidence to book with Bedsonline, knowing they will be assured of the highest quality of support possible.”
As well as the expansion in native language support, Bedsonline clients can also continue to take advantage of online self-service tools recently launched as part of its SelfSeT suite.
This allows them to manage their bookings and most frequent requests via the Help Desk without the need to call a service centre.
Iribertegui added: “We strongly believe that in order for the relationship to be successful we need to make working with us as frictionless as possible, which is why we are working hard to incorporate new features and improvements to our Service Centre and our original SelfSeT self-service toolkit, which has proven to save our customers time and make it easier to manage everything from one place.”