CTS unveils AI-powered booking reconfirmation tool

Tool imitates human voice and human interactions

Custom Travel Solutions (CTS), software-as-a-service private-label platform for membership organisations and loyalty programmes, has announced the launch of its AI-powered Booking Reconfirmation Tool. 

This new solution imitates the human voice, automating the booking reconfirmation process, to help with accuracy, operational efficiency, and the guest experience.

Designed to address common challenges in the booking process, the AI-Powered Booking Reconfirmation Tool automates the manual confirmations, eliminating undetected booking errors, that come with increasing volumes. 

It integrates with content management systems (CMS) through API technology, to provide real-time status updates, ensuring visibility for customer support teams.

New bookings enter the reconfirmation queue, after which AI-powered human-like voice calls are placed to the hotel to verify the reservations. 

The system is designed to seamlessly navigate through auto-attendants, hold music, and transfer. 

Once connected, it reconfirms the booking by asking hotel staff for their own reservation number, which is then logged and shared with the end client via APIs. 

Additionally, the system includes a CMS that provides the end client with a web portal to easily access confirmation details. 

The tool's intelligent AI mimics human interactions with hotel staff, ensuring that it aligns with a brand’s communication standards.

Mike Putman, CEO & founder of CTS, said: "Our AI-Powered Booking Reconfirmation Tool is a game-changer for the travel industry. 

"By combining advanced AI with our years of expertise, we're enabling our clients to improve booking accuracy, optimise resources, and deliver exceptional guest experiences. 

"This tool not only tackles the common pain points of booking errors but sets a new standard for efficiency and scalability in the sector.”

This service is already live and available for new client onboarding at any scale.