BWH Hotels picks Canary Technologies for its AI-driven Guest Engagement Platform

The hospitality operator will leverage multiple tools including Smart Checkout

Global hospitality giant BWH Hotels, known for its brands WorldHotels, Best Western Hotels & Resorts and SureStay Hotels, has announced it has chosen Canary Technologies to power its AI-driven Guest Management System.

The all-in-one platform will elevate the guest experience and streamline hotel operations across BWH Hotels’ portfolio.

Under the agreement, BWH Hotels will utilise Canary’s Guest Engagement Platform, which includes Canary AI, Mobile Check-In, Smart Checkout, Dynamic Upsells, Guest Messaging, Digital Tipping and Digital Compendium.

BWH Hotels will be able to manage guest engagement across multiple touch points in one platform.

It’s hoped the guest journey at BWH Hotels will become more personalised and efficient.                                                                                                                

“We are excited to partner with Canary to streamline hotel operations and create an elevated, modern and customized guest experience,” said Larry Cuculic, president and CEO for BWH Hotels.

“This partnership aligns with our commitment to catering to the evolving needs of today's travellers, who increasingly seek technology-driven guest services. We selected Canary after a comprehensive evaluation and believe this collaboration will position BWH Hotels at the forefront of hospitality innovation.”

Harman Singh Narula, CEO and co-founder of Canary Technologies, added: "Modernising the guest experience with digital touchpoints is no longer a nice-to-have; it’s a necessity.

“We're excited to partner with BWH Hotels to propel hospitality into the digital age and engage guests in more seamless, personalized and delightful ways. This partnership strengthens our commitment to evolving the guest journey."