Communications and contact centre software specialist Babble has completed an integration of its technology with global wholesaler WebBeds.
The project marks the biggest deployment to date for Babble which has delivered a tailored solution to 1,500 travel sector professionals in the 24-hour roll out.
For WebBeds, the B2B division of Webjet, the project represents a major digital transformation.
The firm has 22 separate technologies which Babble amalgamated into one global solution. Once the migration, which was delivered remotely and without service interruption, was complete 1,500 staff were given access to the new solutions.
Babble said project has “transformed the leading travel wholesaler’s contact centre and telephony solutions, through the introduction of UCaaS and CCaaS solutions across 22 sites in 16 countries, eight of which were in challenging locations due to their local telco regulations”.
Babble added: “Combining Microsoft Teams and Five9’s cloud contact centre software will vastly improve WebBeds’ existing telecoms and customer experience, whilst reducing overall operational costs and increasing visibility.”
Alaa Saleh, chief operating officer at WebBeds, said: “With over 350,000 properties across more than 12,000 destinations, it’s vital that we have a technology solution that enables our staff around the globe to work harmoniously together.
“The work carried out by Babble enabled us to completely transform the way in which we work, building a bespoke solution that helped improve our operational efficiencies.
“The results achieved have already proven the value Babble has added and we’re looking forward to seeing how the project helps WebBeds grow over the coming months.”
Mark Jordan, managing director for contact centre at Babble, said: “Delivering this solution for WebBeds under such challenging circumstances is something that we’re extremely proud of – it is certainly a first for the industry to complete a project of this scale, in such a short turnaround and without any service disruption.
“Our flexible team achieved this by engaging with key stakeholders across the globe to implement a custom-built cloud solution that is already delivering major productivity advantages for the WebBeds team.
“With the travel industry under more strain than ever before, this project has shown just how important it is for firms to build in technological resilience that will allow them to reap the rewards as the world reopens.
“With the travel industry under more strain than ever before, this project has shown just how important it is for firms to build in technological resilience that will allow them to reap the rewards as the world reopens.”