Tiqets integrates with hospitality Artifical Intelligence comms platform RUNNR.ai

Partnership will offer a new way for travellers to discover things to do while in destination and seamlessly book via platforms such as WhatsApp

Experiences platform Tiqets will adopt artificial intelligence to help hotel bookers find what to do while in destination having agreed a partnership with RUNNR.ai. 

RUNNR.ai is a conversational interface for the hospitality sector developed to deal with customer enquiries and frequently asked questions.

It enables hotel guests to ask questions, make requests, and book additional services from their mobile phones. 

The integration is now available globally for hotels. RUNNR.ai is currently operating in the Netherlands and Belgium and is rapidly expanding to other countries.

Tiquets said the partnership offers “a new way for travellers to easily discover things to do while in a destination, and seamlessly book them via communication platforms, such as WhatsApp”.

RUNNR.ai ca be used across the entire guest journey, including answering FAQs, promoting upsells, processing in-stay requests, and collecting guest feedback. 

Integrations with property management systems and providers like Tiqets offered a simple solution to handle questions and requests such as adding breakfast to the booking, checking for available parking spots, or finding things to do.

Tiqets provides partners a way to monetise their traffic by promoting or selling targeted experiences through its partner program. 

The partnership with RUNNR.ai will give Tiqets access to a wider audience and an opportunity to engage with travellers at different stages of their journey. 

Luuc Elzinga, Tiqets president and founder, said: “We are thrilled to be partnering with RUNNR.ai, the first AI-driven communication solution in the hospitality industry. 

“Through this partnership, our network of more than 4,000 of the best museums, attractions and tour operators that provide guided tours at these museums will be easily discoverable and seamlessly bookable too.” 

RUNNR.ai was founded in 2022 by Tim Otterspoor, Michiel de Vor, Maarten Fugers, and Jasper Cramwinckel, from Booking.com, Catawiki, Tripaneer, and EY Consulting respectively.

De Vor said: “RUNNR.ai assists travellers with any travel-related questions and matters. It leverages popular communication platforms like WhatsApp to provide a convenient and accessible way for guests to ask questions and book additional services. 

“We are very excited to integrate our platform with Tiqets, allowing for a seamless booking flow for travellers looking to enhance their stay.”