It gives customers personalised travel information
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Joyned unveils its AI Planner as latest addition to platform
Social revenue platform Joyned has revealed the launch of its traveller AI Planner as the latest addition to its platform.
It harnesses developments in AI and Big Data to provide travel and hospitality vendors with the ability to deliver a personalised experience to maximise satisfaction and revenue.
The AI Planner will provide on the spot information to users’ most common booking questions.
It's the latest addition to Joyned’s social revenue technology, which enables prospects to communicate, discuss, decide and book together straight from the vendor’s website.
Solar Cycle’s 2023 Online Travel Market Trends report found that 89% of travel carts browsed on mobile are abandoned.
Joyned’s developed the technology to foster better on-site collaboration to mitigate this, appealing to groups who benefit from accessing the same information to book travel together, as well as solo travelers who rely on trusted advice and guidance when planning a trip alone.
Joyned, Travolution Awards 2023 winner of Best Technology Product, has said it's the "ultimate white label solution for vendors seeking to enhance their customers’ trip planning process and overall experience".
Michael Levinson, co-founder and CPO of Joyned, said: “Travel vendors are constantly seeking new ways to increase revenue while improving customer loyalty, retention and booking value.
"Joyned is already enabling vendors to increase travel site conversions by up to 4x their baseline.
"The AI planner is the only solution that actively assists high-intent prospects to complete a purchase by reducing their need to seek external information, substantially increasing booking value.
“For travel vendors, this improves overall customer experience, and allows them to gain visibility into conversations that would otherwise be unavailable as they traditionally take place away from the website (for example on instant messaging apps or social networks).
"Using these insights, vendors can better tailor their packages and deals to current customer demands, leading to a significant increase in revenue,” he added.
