Tata Consultancy Services inks multi-year deal with Air France-KLM

The ongoing partnership will accelerate data-driven aviation

IT services, consulting, and business solutions company Tata Consultancy Services (TCS) has signed a multi-year deal to help Air France-KLM become the most data-centric airline group in the world.

In the next three years, TCS will modernise the airline group's data by moving it to the cloud, promoting the next generation of data-driven aviation. 

This shift will help Air France-KLM exit data centres and harness the strength of the cloud, supporting a sustainable and adaptive aviation industry.

The new data architecture will enable the use of data to enhance operations, drive decisions, improve functionality, and gain efficiency.

TCS has partnered with Air France-KLM for 30 years to enhance reliability, social media, customer service, and e-commerce. 

Their digital innovations, including a suite of award-winning mobile apps and features like digital queuing in airport lounges and boarding pass collection via social media, have improved passenger control and comfort. 

Building on this longstanding partnership, TCS will now assist Air France-KLM in migrating its critical systems and core business data to the cloud, encompassing key areas such as flight operations, passenger information, aircraft maintenance, the airlines e-commerce platforms and much more. 

This migration will enhance operational efficiency across all business lines, ensuring seamless and secure data management as well as modernize the technology landscape enabling new possibilities.

Pierre-Olivier Bandet, EVP & Group CIO, Air France-KLM Group said: “In a rapidly evolving industry, we are committed to becoming a champion of air transport in Europe, while fulfilling our role as a frontrunner of sustainable aviation. 

“We are pleased to open a new and exciting chapter with our long-time partner, TCS, to make the most out of our data and new technologies to become even more data-centric and agile to meet and exceed our customers’ expectations.”

Krishnan Ramanujam, President, Consumer Business Group, TCS, said: “We could not be more proud of our 30-year shared history of innovative accomplishments and the positive impact we’ve made on the experiences of Air France-KLM passengers, employees, and partners. 

“We are eager to help Air France-KLM become the most data-driven airline group in the world and continue to reach new heights in air transport and customer experience, operational excellence, and sustainability for decades to come.”

With this significant transformation project, TCS is poised to redefine industry standards in the travel, transport and hospitality sectors.