CMAC Group appoints Matthew Ratcliffe as chief operating officer

Ashley Seed will step into the role of chief commercial officer

Ground transportation, accommodation and disruption management firm, CMAC Group, has announced the appointment of Matthew Ratcliffe as its new chief operating officer.

Ratcliffe has almost two decades of experience across the mobility and transportation sectors, including senior leadership roles at Google, Gett, Karhoo, Addison Lee and Didi Chuxing. 

He has built a reputation for scaling operations, launching new markets and driving international expansion, with successful rollouts in 20+ countries.

In his new role, Ratcliffe will lead the continued development of CMAC’s operational capabilities, focusing on delivering gold-accredited customer experiences, strengthening supply operations and scaling international growth.

This strategic appointment is said to mark an "exciting step in CMAC’s ongoing commitment to innovation, operational excellence and customer-centric service" across Europe and beyond.

Peter Slater, CEO of CMAC Group, said: “We’re delighted to welcome Matthew to CMAC Group. As we continue to evolve and expand our services, Matthew’s leadership will be instrumental in driving strategic initiatives, scaling international growth and strengthening our market position. 

"We look forward to the positive impact he will have on our business, clients and the wider industry.”

Ratcliffe added: “I am honoured to join CMAC at such an exciting time. The company has a strong reputation for service excellence across Europe and I look forward to working with the team to drive further success and create lasting impact for our clients and partners.”

Following this appointment, Ashley Seed, who has been serving as Interim COO, will move into the role of chief commercial officer. 

This coincides with the recent hiring of Ian Jeffrey who will lead CMAC’s Great British Rail Replacement initiative.