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Thomas Cook makes Peterborough store its ninth Discovery
Outlet offer online appointment-booking systems, video content and virtual reality Continue reading ⇒
Guest Post: Is your customer going to be your biggest competitor?
The tech world loves jargon, especially if it’s got a “2” in the middle of it. We have B2C, B2B, and now we can now add C2C.
Guest Post: Adopt cloud communications to connect with customers at every stage of the journey
Travel brands are adopting cloud communications to help maintain customer engagement. In today’s mobile-first world, the process of booking a trip has...
Guest Post: How simplifying collaboration will help you stay relevant
It’s a brave new world for the travel industry. Budgets are tight and competition is fierce. But tourism is still big business. Even bigger than ever....
Guest Post: Will artificial intelligence take your job?
As Japan Airlines starts trials of a robot customer service agent at Tokyo airport, is it time to seriously consider the possibility that robots with...
ITB 2016: Google denies OTA plans ‘now or in the future’
Google insists it won’t move into selling travel after launching a destination search and trip-planning tool hailed as “game changing” this week.
ITB 2016: UNWTO calls for ‘level playing field’ with sharing economy firms
Governments should “ensure consumer rights” in the peer to peer economy and “a level playing field” for all businesses, according to the head of the...
Guest Post: Master your booking funnel and make it your most profitable asset
Online travel booking is one of the most competitive markets in the digital world today.
Guest Post: How personalisation can secure bookings as travel shifts to mobile
The travel industry is changing as a result of the mobile revolution. Gone are the days where holiday shoppers would sit at only their desktop,...
Gatwick sees surge in Oyster contactless payments and online check-in
More than 180,000 rail passengers have used Oyster or contactless payments since the technology started being used at Gatwick in January.
Guest Post: Innovative social techniques to counter negative perceptions
It’s no secret that in the last couple of years the Arab Spring, terrorist attacks both near and far from home, cities on lock-down and the sight of...
Guest Post: Complacency costs, reduce your risk of exposure to online hackers
A couple of months ago someone tried to hack our website. They spent more than two days trying to gain entry with the sole purpose of trying to get...
Guest Post: How mobile’s rise heralds a new Great Age of Discovery
Mobile technology has a long history of changing the way we travel. During the Great Age of Discovery when Columbus sailed the seas, he navigated by...
Innovation Report: Shift to software solutions could be the final piece in the jigsaw
This year’s Travolution Innovation Report may mark 2016 as being a sea change year in the travel industry. With this year also marking the 10th...
Guest Post: Shake off payment problems to capitalise on huge opportunities
With 2015 now just a rapidly fading memory, many online travel agents (OTAs) will be looking to the future and what it might bring. For those who do...
Sharing economy faces heightened scrutiny from ministers
Ministers are “looking at enforcement” of regulations on peer-to-peer businesses such as Airbnb, according to the government’s head of tourism....
Cruise.co.uk seeks private equity investment
Cruise.co.uk managing director Seamus Conlon has confirmed the business is seeking new investment from a private equity firm. Speaking exclusively to...
Guest Post: Six steps to buy wisely at TTE 2016
At Travel Technology Europe the vendors that have solutions to your Technology requirements will be in attendance. It is rare that any single vendor...
Guest Post: The future of tracking and quantifying the whole customer journey
With the full onslaught of winter upon us, it’s natural that people find themselves dreaming of sunny beaches and short escapes. It therefore came as...
Guest Post: How travel plus storytelling on Facebook can equal sales
For the travel industry, marketing should be easy, as holidaying or travelling by their very nature create anecdotes and stories (not to mention great...