Multicom completes major IT systems upgrade for Tui

Multicom completes major IT systems upgrade for Tui

Multicom has completed an integration of three of its products with Thomson and First Choice parent Tui Travel, aimed at making its online service faster and more accurate.

The major IT project involved the Bristol-based travel software firm’s PowerSearch, FindandBook, and MultiCommerce solutions.

Multicom said the project will improve the customer experience by delivering faster and more accurate searches.

It added it will also offer greater choice and flexibility by providing a variety of flying options through third party airlines.

Multicom won the contract following an extensive tendering process from a high quality field of technology businesses.

Chief executive John Howell, said: “Utilising the speed and accuracy of PowerSearch’s caching export solution allows for cached price accuracy that is very close to live pricing to be exported and integrated into Tui UK and Ireland’s systems to provide impressive response times.

“The system provides really accurate data which ultimately is the key to the final outcome for the end user.”

The FindandBook travel agent platform has enabled the offering of flights on third party airlines into Tui’s programme.

Greg Saunders, project manager at Tui UK and Ireland, said: “Utilising third party flights opens a whole new dimension for our programme.

“The more regional airports and airlines that we are able to offer to customers, together with holidays of varying durations, gives them greater choice and flexibility in selecting the holiday that best matches their needs.”

The final component was bringing in payment system MultiCommerce, the solution allows third party carriers to be paid at the time of booking and manually creates virtual cards for booking amendments to aid financial reconciliation.

Howell said: “This has been a very collaborative project with both TUI & Ireland and ourselves working very closely throughout to ensure we could achieve what they wanted, that we remained flexible to their requirements to deliver what the market wanted and we maintained momentum to achieve the end result.

Saunders added: “Working closely together we have been able to develop a system that delivers what we set out to achieve and Multicom were able to tailor their services to match our requirements.

Multicom business development manager Davide Polldori said: “Delivering a fully integrated solution was one of the most sophisticated projects Multicom has ever undertaken.

“The solution provides Tui with the best and most advanced technology available to deliver faster results and greater choice across all of its brands.”

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