Kayak survey finds high demand for mobile check-in among Brits

Kayak survey finds high demand for mobile check-in among Brits

Image via Shutterstock

A Kayak.co.uk study into mobile travel trends has found a third of Brits would like to use a mobile device to check in at airports.

The price comparison site’s report also found that among 18 to 24-year-olds nearly two thirds favour using mobiles for check in.

Kayak.co.uk commissioned OnePoll for the Mobile Travel Report surveying 1,000 travellers who make more than two return flights a year.

Respondents said the inconvenience of checking in using paper tickets as well as reliability and environmental issues are pushing them towards digital methods.

The report says 44% worry about forgetting a printed boarding pass and 35% say that they would be more likely to lose a printed copy of a boarding pass than their smart device.

Over a third cited the hassle of printing their own boarding cards while 23% admitted to not owning a printer.

Difficulties associated with printed documents included losing a boarding pass at the airport (14%), forgetting to print it (12%) and print quality (6%).

Kayak found two in five travellers have been fined by airlines for not printing their documents, averaging £51 in fines per person.

In addition 57% of travellers believe that airlines fines over forgotten or lost boarding passes are unfair.

Loella Pehrsson, Kayak regional managing director UK, Ireland and the Nordics said:

“In today’s fast-paced world remembering to print and keep track of boarding passes and reservations can be an inconvenience to travellers, especially when they have a device in their pocket which can do the job for them.

“Consumers rely on their smart devices in every area of their lives and travelling is no different; like many of the airline check in apps, it is this demand which led to the development of the Kayak app.”

This website uses cookies to ensure you get the best experience. Learn more