Edinburgh airport puts Google Glass on trial

Edinburgh Airport is trialling Google Glass to enhance the customer service it offers.

Until the end of the year, the airport’s customer welcome team, Blackjack (a division of Omniserv limited), will be using the wearable device.

It will be used to provide up-to-date flight information, foreign language translations and answer general enquiries about the airport and city.

Gordon Dewar, chief executive of Edinburgh Airport, said: “We’re always looking for new and innovative ways to improve the airport experience for our passengers and Google Glass trial is a great example of how we’re thinking out the box.

“The fact that it’s the first trial of its kind in a UK airport is exciting as it shows we’re leading the way in how we interact with our passengers. Over the next few months we’ll be able to establish whether this product is suitable for an airport environment.”

Ernie Patterson, chairman of Omniserv, added: “The investment in wearable technology will allow our staff to remain fully mobile and change the way that we access and provide information to our passengers.

“Edinburgh Airport is a fast paced, friendly and dynamic airport; and as such, we need to ensure that we work in partnership to trial and use the latest technologies to enhance the overall passenger experience.

“Although this is at a trial stage, the potential opportunities that this technology could offer to our business are very exciting”.

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