An online survey into cloud contact centre technology is being run by Syntec Telecom.
The poll is being carried out by Davies Hickman Partners, looking at the key questions from the viewpoint of call centre staff and managers.
The survey covers:
– What improved functionality would the cloud give us?
– Does the cloud offer true multi-channel capability?
– What about security?
– Will voice quality be good enough?
– Will reliability be up to scratch?
Participants will receive a final report at the end of the summer sharing top tips on the opportunities and threats of cloud contact centre solutions, now and in the future.
The survey is open until Thursday (August 7) and can be completed here.