KLM introduces 24-hour customer service via LinkedIn

KLM Royal Dutch Airlines has introduced 24/7 customer service via LinkedIn.

Passengers with general and flight-related queries on topics such as seat reservations, rebooking a ticket or making arrangements for extra baggage can now contact the KLM team directly on LinkedIn.

KLM is the first airline in the world to offer customer services on the social media platform.

Martijn van der Zee, senior vice president of e-commerce at Air France KLM, said: “After Facebook, Twitter and VKontakte, offering customer services through LinkedIn falls in line with KLM’s strategy to be where our customers are.

“LinkedIn attracts business people worldwide, many of whom regularly travel by air, which makes it the ideal platform for KLM.”

This website uses cookies to ensure you get the best experience. Learn more