Ebookers unveils payback scheme for cancellations

Ebookers has launched a new insurance scheme to allow customers to cancel their flights up to seven days ahead of departure and receive a 50% refund.

The online travel agency will also hand back 100% of the price of a flight if a customer is subject to a personal or family illness and called for jury service.

The scheme is part of a wider programme by Travelport-owned Ebookers called Disinclination Insurance.

Customers will also be able to claim the cost of their airfare if they are delayed by problems with public transport.

The programme has been created in conjunction with insurance underwriters Lifestyle Services Group.

Ebookers UK and Ireland managing director, Ciaran Lally, commented: “We know that a number of travellers for one reason or other are unable to make their flights which hurts their pocket as well as leisure time.

“We are bringing this product to market to offer cover to these people. Customers tend to book holidays quite far in advance, but due to changing circumstances some find that they can’t take this time away.”

Customers will be charged between £4.99 and £8.99 for the cover.

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