Thomson and First Choice launch ‘try before you buy’ virtual holiday tool

Thomson and First Choice launch ‘try before you buy’ virtual holiday tool

UK consumers are being given the chance to try a holiday before they buy with the use of virtual technology.

A new “interactive and experiential” tool has been created by Tui UK & Ireland in an effort to help consumers find a holiday that best suits them.

Holiday Open Day is designed for customers who know they want a Thomson or First Choice holiday, but are unsure which one of the brands’ offerings is right for them.

The tool, optimised for desktop, smartphone and tablet devices, provides rich content which is filmed from a first person perspective to create a virtual day in the life of a perfect holiday.

This is designed to help users identify the elements of the different holiday options that are best suited to them.

From the point the user starts engaging with the tool and ‘virtually arrives’ in resort, they are asked to choose between different options, such as taking part in activities or relaxing by the pool through to picking their ideal evening entertainment.

They will then experience how their choice pans out through footage filmed in resort using Go-Pro technology. After a number of decisions by the customer, the tool will then match them to a suggested holiday, which can be shared via social channels with family and friends.

The initiative follows the recent launches of the myThomson and myFirstChoice apps.

Marketing and digital director Jeremy Ellis said: “New technology plays an increasingly important role in our efforts to bring more innovation to our business and fast, fluid and user led content such as this is a new way for us to really bring to life our range of exclusive holiday concepts and physically show how they are the best holidays available, helping our customers find the perfect break for them.

“The tool is part of our new ‘Tuinnovate’ programme, which demonstrates the commitment to innovation across our business. Other recent developments include the introduction of Wi-Fi free of charge this summer across key hotel concepts and the re-launch of Thomson and First Choice’s websites to enhance customer experience through inspiring content, intuitive search and instant customisation.”

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