Cheapflights unveils call centre cheat sheet

The plight of consumers who are desperate to avoid the dreaded recorded message when speaking to travel companies has inspired to unveil a Cheat Sheet on its website.

The new section was launched last week within its travel tips service and lists leading airlines, tour operators and hotel companies, with details of how to “talk to a human”.

The so-called cheat for Thomas Cook, for example, reads: “Press 1 then 2 then 5.”

David Soskin, chief executive for Cheapflights, told Travolution the idea had come from an American “technology guru” in order to speed up the process by which users can speak to call centre operators quickly.

He said: “We recognize that our users sometimes find getting through to a human being by telephone can be very frustrating.

“So when American technology guru Paul English told us that he had published a ‘cheat sheet’ to accelerate the process whereby a consumer could find someone to whom to talk, we jumped at bringing his idea over to our side of the pond.

The list currently contains 72 cheats including those for overseas operations such as Carlson Hospitality Worldwide, Cendant and Interstate Hotel & Resorts.

Soskin added: “Our cheat sheet naturally is for the travel industry. But if we can encourage other industry sectors to do the same, we will be delighted.”

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