Air New Zealand launches app for online and smartphone check-in

Air New Zealand has started offering check-in on smartphones and tablets via a new app for both iPhone and Android devices.

The facility allows check-in for both domestic and international flights from anywhere 24 hours before departure.

Check-in on smartphones can be done up until 90 minutes prior to an international flight departure and 30 minutes before a domestic service. Customers can also choose seats and print boarding passes.

The app delivers up-to-date flight information as well as details about the airports that customers are flying into and out of. It also enables customers to view their personal travel details along with traffic and weather forecasts.

Air New Zealand general manager customer experience Calum Laming said: “Both the Air NZ mobile app and online check-in offer customers a new level of convenience, saving them valuable time, allowing them to check-in remotely and to print their boarding pass from home.

“Customers can also use their smartphone as their boarding pass with the app recognised by Air New Zealand kiosks.”

Air New Zealand Chief Information Officer Julia Raue said the latest technology is a total rebuild of the airline’s mPass mobile app.

“We have thought long and hard as to what would improve our mobile app and make our customers’ travel more seamless regardless of where they are flying. I believe the new Air NZ mobile app will do just that, offering them both what they want and need in an easy-to-navigate application.”

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