Lastminute.com reveals strangest customer requests

Lastminute.com reveals strangest customer requests

The weirdest customer booking requests received this summer by Lastminute.com have been revealed today (Tuesday).

They include:


  • ‘What is the temperature of the sea?’

  • ‘Will this holiday save my marriage?’

  • ‘Can you water my plants while I am away?’

The company handled a total of 70,000 calls and 24,000 emails from customers between June and August.

Head of customer operations David Beatley said: “Our customer support team deals with almost 800 customer bookings and enquiries a day during peak season.

“They are the ‘hidden heroes’ of the travel industry and do sometimes have to manage the weirdest requests. With customers seeking 100% satisfaction from their holidays, their requests do sometimes uncover very personal needs.”

Lastminute.com’s top 10 most memorable and cheeky holiday booking requests:


  1. One customer service representative was sent pictures of a holidaymaker’s red buttocks following a horse-riding holiday in the Dominican Republic. The customer named the offending horse and suggested it be removed.

  2. A customer requested not to be called back about his booking and suggested a code-word be used instead of his name because he would be travelling with his son’s wife – rather than his own.

  3. In a contrasting relationship scenario, a desperate husband begged for a last-minute holiday which was guaranteed to save his marriage.

  4. A customer insisted on being told the exact temperature of the sea in Marrakech.

  5. One customer expected a house-visiting service to be arranged to water her flowers while she was away, after the representative had been asked to organise a water bed for her hotel room.

  6. A traveller issued a complaint to the customer support team after his holiday because the colour of the bed linen in his hotel had not co-ordinated with the curtains.

  7. Customer agents often get detailed and embarrassing questions about the contents and usage options of ‘surprise packages’ in rooms booked as part of a romantic deal. One customer specifically requested a ‘sensual room’ with a mirror on the ceiling.

  8. A customer called three different members of the customer support team, asking whether an escort service would be available at his hotel.

  9. On returning from holiday, a jealous boyfriend called the customer support team to demand that a club entertainer who had looked at his girlfriend be fired.

  10. Also after a holiday, a customer emailed the team requesting the phone number of a pretty lady he had met while he was away – while failing to remember at which point in the trip he had met her.

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