Travel technology specialist Zolv has appointed a sales manager for its SalesAssist product ahead of its official launch in September.
The technology allows call centre operatives to have a linked-up two-way internet session while speaking over the phone during which documents and web links can be shared.
The Leeds-based software developer has appointed Jardine Collier to head up sales for the product.
She comes with her over a decade of travel industry experience having worked in holiday sales and business development for the likes of STA Travel, Gold Medal and Thomas Cook.
Most recently she was senior business development manager at rentalcars.com where she oversaw several prominent affiliate accounts including Booking.com.
Zolv managing director Olly Wenn said: “Jardine’s broad call centre experience, as agent, trainer and manager, gives her a deep understanding of our customers’ needs and makes her the perfect person to demonstrate SalesAssist’s potential to transform the way call centres sell.”
Collier added: “Coming from a call centre background I know how hard it can be to communicate a great holiday product to your customers.
“SalesAssist equips agents with a simple but highly effective and engaging tool that enables them to cut through the hard sell and get down to what the customer wants to see. The benefits to the travel industry are going to be huge.
“I am passionate about travel and I know call centres, which is why I’m convinced SalesAssist is such a great product.
“Booking holidays is a complex process and SalesAssist enables agents to interact with their customers in a way that isn’t possible otherwise – it removes all the hassle out of booking that much needed holiday.”
SalesAssist is a browser-based hosted platform that allows call centre agents to share content and images directly to their customers’ smart phone, laptop, tablet or desktop.
It also provides agents with tools to follow up calls with content-rich, personalised emails and documents, along with a host of additional features that are new to call centres.