Travel management companies and corporations are to be offered mobile technology from Amadeus to handle global traveller tracking and communication in disruption or crisis situations.
Amadeus Mobile Messenger works interactively with devices such as iPhone, Blackberry, Android and Windows, using advanced messaging technology and standard SMS.
The solution claims to include “ground breaking” new features such as the support of TMC workflows, itinerary locking, automated communication and travel simulation capabilities. These will allow TMCs and corporations to better manage and assist travellers proactively and efficiently at the time of travel disruption and crisis.
The solution supports and automates travel agency business processes in communication with travellers on the road.
Call centres can also use this tool to manage their workforce more effectively by reaching out to their travellers as events unfold, thereby reducing call volumes to their locations, according to Amadeus.
The solution follows a global reseller partnership agreement with US mobile technology provider Charter Solutions International.
Amadeus global customer group vice president Albert Pozo said: “Mobile solutions are leading travel industry trends, especially when facing unexpected emergency situations.
“Corporations need technology that helps them to fulfil their duty of care obligations by informing, locating and assisting their travellers in times of crisis, using technology that is compatible with their corporate travel policy and cost saving objectives.¨
Charter Solutions International chief executive Derek Beveridge said: “We are privileged that Amadeus has chosen our patent pending platform for travel disruption management and sophisticated pre-trip visualisation.
“We look forward to expanding our partnership with Amadeus by adding new modules for our platform such as active compliance monitoring, risk intelligence and RAVE (reverse auction voucher engine) for travellers.”