Osprey Holidays upgrades tech platform

Osprey Holidays has rolled out Dolphin Dynamics technology to manage sales, contracts and bookings.

Osprey Holidays has rolled out Dolphin Dynamics technology to manage sales, contracts and bookings.

Although initially developed for its City Breaks business, 39 sales and administration staff now use the Dolphin technology. This includes Ski Independence staff, who have just finished their first season using Dolphin for sales and operational activities.

The technology manages and sells directly negotiated ground supplier contracts. It replaces an existing system and means a smaller range of manual processes are required.

Michael Bennett, managing director at Osprey Holidays, said: “Upgrading our technology platform has been a key investment in the context of an increasingly competitive marketplace. Dolphin has enabled us to automate many more operational tasks and integrate our front and back office functions much more seamlessly. This not only increases our staff productivity but also enables us to enhance the service we offer to customers.”