Travel Republic wins customer service plaudits

Leading UK online travel agency Travel Republic has been commended for its customer service by analytics specialist Nunwood.

The Kingston-Upon-Thames based retailer was the highest ranked travel retailer for customer service in the second Customer Experience Excellence Programme.

A total of 250 brands were evaluated by more than 7,300 consumers in September 2011.

Travel Republic beat leading UK brands Thomson, First Choice and Thomas Cook and was the highest rising travel firm, up 51 places on last year from 77 to number 26.
Kane Pirie, Travel Republic managing director, said: “We are delighted to have been recognised as the highest ranking travel retailer in Nunwood’s top 100 brands for customer service.
“High standards of customer care are at the heart of our business and over 96% of our customers, numbering circa two million per annum, would recommend us to a friend or family member.

“This commitment to the customer has clearly been instrumental in our continued growth.”

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