Thomas Cook promises ‘savings and agility’ from cloud tech move

Thomas Cook Group is to integrate its separate European IT structures into a single organisation using new cloud technology.

The new infrastructure will draw on public and private cloud technologies to help transform IT operations, processes, methods and systems to provide a platform for the efficient growth of the business, the company said.

Management consulting, technology services and outsourcing company Accenture has been awarded a 10 year contract by Cook for an undisclosed sum to carry out the IT transformation.

Accenture will provide technology infrastructure management, IT service delivery, service management, service desk, data centre services, workspace services, network services and security services.

It will also provide finance and accounting services as part of the contract, in addition to extending by three years a 10-year contract signed in 2007 for Accenture to provide application management, technology infrastructure management, finance and accounting, human resources and payroll services to Thomas Cook in the UK.

A five-year contract for hotel settlement support services for Cook Germany has been extended by seven years.

Cook group chief information officer Gary Edwards said: “We are delighted to expand our collaboration with Accenture to leverage their world-class expertise and capabilities in transforming our IT operations by implementing new, lean technology that is ‘cloud enabled’”

“This will help Thomas Cook deliver significant savings, while creating the agility we need to respond to customer needs.”

Accenture’s Infrastructure Services group senrio executive Martin McPhee added: “The Thomas Cook Group recognizes the benefits of Accenture’s technology and outsourcing assets, people, processes and tools.

“This includes the huge advantage that leaner technology brings in terms of flexibility and the ability to react rapidly to both the changes in the market and demands from Thomas Cook customers.

“By expanding our successful collaboration, Thomas Cook and Accenture will create a simplified European IT platform that supports and enables Thomas Cook Group’s future growth aspirations.”

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