Sabre upgrades agent tools on Red Workspace

The Sabre global distribution service has unveiled enhanced graphical capabilities in its agents’ Red Workspace that it says will make them more productive.

The new graphical view simplifies the shopping and booking process in the Sabre Travel Network, and aims to enable agents to work up to 20% faster with 30% fewer keystrokes in booking reservations with air, hotel, car and other suppliers. 

The capability means agents can also access nearly three times more low-fare options in a single search.

Sabre began a global roll out of the new graphical view last month, giving its connected agencies the ability to leverage the increased productivity and time savings associated with the new graphical look and feel.

Chris Kroeger, senior vice president of marketing for Sabre Travel Network said: “In the past year, we have provided a collection of technology that helps agents transform the way they work and serve their customers. From the introduction of Sabre Red and the upgrading of 145,000 agents to the Red Workspace to the launch of graphical view, we’re equipping agents with powerful new tools to help them stay ahead in a competitive industry.”

Sabre said another benefit for agencies is the reduced training time required when using graphical view. The training time for agents using graphical view in the Sabre Red Workspace is estimated to be two weeks compared to the six to eight weeks usually required for the classic view.

Sabre said several hundred agents are now using the new graphical capabilities with activations continuing into the first half of 2012, when more than 170,000 agents will have access to the latest features.

Sabre’s developments coincide with similar productivity-enhancing technology from another GDS, Travelport, whose Smartpoint app also claims to substantially reduce keystrokes when shopping and booking itineraries. It said Smartpoint will reduce call handling times and overall keystrokes by 15% and by up to 72% when searching for the ‘best’ fare.

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