CityJet’s Twitter concierge is ‘a first for UK airlines’

CityJet claims it is the first UK airline to offer a Twitter concierge service to its customers.

The new service, delivered through the main @CityJet Twitter feed, will be available for customers to use from August 1. It will initially operate on a trial basis, running for two hours a day from Monday to Friday.

CityJet said the Twitter service will offer its passengers help with “their travel related queries” as well as enable hotel, taxi and restaurant bookings. The service aims to deal with all requests within 15 minutes.

Also available through the service will be destination information for all the destinations the carrier serves on its 17 routes including Paris, Florence, Amsterdam, Edinburgh and Dublin.

The Concierge will not deal with any requests which require a financial commitment upfront such as ordering flowers or booking theatre tickets.

Christine Ourmieres, chief executive of CityJet, said: “Twitter has become the ‘go to’ tool for customer service within the travel industry but we wanted to add value to the experience and offer a personal service where possible.

“The majority of our passengers are business travellers and the Twitter Concierge taps into their need for a swift, efficient and seamless travel service.

“It sits comfortably alongside our 15 minute check-ins and convenient flight schedules.  If the trial proves successful, we will extend and build on the Concierge service.”

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