Multicom upgrades system to comply with new OFT rules

Travel software specialist Multicom has upgraded its systems to comply with Office of Fair Trading guidelines on small print in contracts.

The UK watchdog has issued new rules claiming consumers are often been frustrated with holiday quotes that look competitive only to be faced with a host of hidden extras and surcharges like for baggage allowance.

In particular the OFT singled out airlines for their ancillary charges that the OFT said in a report released yesterday may earn airlines excess profits and which they have an incentive to hide.
Multicom said today that agents using its FindandBook (FaB) booking system can be assured that the initial quote now includes all elements that the customer needs to be aware of and there will be no surprising hidden extras.

Executive director Andy Tidy said: “We understand how frustrating it must be to both agents and customers to be faced with a myriad of extras that push the price up above their budget, they want to see clearly what the holiday costs at the outset.

He added: “In internationally turbulent times such as these and with changes to bonding requirements for dynamic packages, a traditional package holiday from a tour operator is a safe option that many agents feel much happier in selling.

“We are rightly proud of our new pricing system which will ensure the quote is as accurate as can be with the data provided by the consumer.
“People expect us to be technically ahead of the game, and we believe the latest updates make us the best in the business for package holidays – we even take into account free child places.”

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