CAA poised to make decision over Goldtrail claims

The Civil Aviation Authority (CAA) is poised to make a decision this week on whether to pay out on large numbers of Goldtrail customers’ claims.

The Civil Aviation Authority (CAA) is poised to make a decision this week on whether to pay out on large numbers of Goldtrail customers’ claims.

The CAA told travel firms last week that their customers’ claims could be rejected because a contract was not established between the client and the tour operator.

A number of online travel agencies who received a letter from the authority have held meetings with the CAA this week, Travolution understands.

A source said the CAA’s letter listed a number of factors to back up its refusal to pay out, but that it did offer agencies an “olive branch” and that a compromise was likely to be agreed.