Insurance intermediary Towergate Partnership has signed a deal with travel services specialist CallUma to provide all its overseas holiday home customers with its ‘Pass The Phone’ interpretation and information service.
The ‘Pass The Phone’ service gives clients the chance to call CallUma’s interpreters and have them speak directly to someone on their behalf, be it medical staff, utility companies or the emergency services. In the event that the customer requires an overseas tradesmen, CallUma’s staff will locate the appropriate trade and arrange everything for the customer 24 hours’ a day.
Gavin Peacock ACII, Regional Development Manager at Towergate said: “The Pass-the-Phone service gives our customers access to an excellent and reliable service whilst abroad. Finding the right person when overseas can be a daunting prospect but with Pass-the-Phone, customers will benefit from peace of mind and a service that delivers.”
CallUma founder and chief executive Tony Partridge added: “To be working with one of the largest insurance firms in Europe is a huge coup for us, we’re delighted that Towergate has seen the value in the services we have to offer.
“We believe that companies which pay attention to detail, such as offering its customers the peace of mind that comes with these sorts of translation and emergency assistance services while they’re at their holiday home, will see higher levels of customer retention.”
Towergate is Europe’s largest independently owned insurance intermediary. It has more than 4000 staff in 100 offices in the UK and provides insurance in niche markets ranging from holiday homes to cherished cars to both business and individual customers.