British Airways begins outsource programme

British Airways has gone out to several IT companies as part of its bid to reduce costs and improve efficiency across its main ba.com website.

A spokeswoman for the airline confirmed the company had sent out a number of ‘request for information’ documents to see if those companies could propose greater efficiencies.

The spokeswoman stressed that the plan was not to outsource ba.com but ‘finding new ways of working.’

The companies in the frame, believed to be less than 10, will put forward suggestions over the next few months on areas such how to improve interlining options through the site.

She also confirmed that this was the formalisation of a process begun late last year when the airline began talking to a number of companies.

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