Dolphin’s fully-customisable, automated system for prompting travel staff to complete daily operational tasks has been included on the shortlist for The Travel Technology Show’s Innovation Award.
The Dolphin Inbox solution was developed by Dolphin Dynamics as a sophisticated, yet easy-to-use, workflow management solution.
The Inbox is a rules-based system which interacts with data stored in Dolphin customer and supplier profiles, as well as quotes and bookings, to automatically prompt users to complete outstanding tasks.
For example; collecting payments from clients, chasing request status bookings, reassigning work when staff members are absent, complying with ticketing deadlines and confirming bookings held on option.
Forming part of Dolphin’s booking management module, the solution is fully integrated with Dolphin travel folders ensuring that any outstanding actions identified can be quickly and seamlessly completed.
The rules underpinning the Inbox are configurable by the system administrator in order to adapt Dolphin to suit any size and type of travel business, from tour operation to travel management.
It is also configurable by user so that actions of a specific nature can be assigned to individual staff members, for example a ticketing or operations department.
Having made it to the shortlist, the Inbox solution will be showcased in the innovation gallery at the annual travel technology event at Earl’s Court Exhibition Hall on 10th and 11th February.
Andy Mills of STA Travel, an existing user of Dolphin’s Inbox solution, commented: “The Dolphin inbox has allowed our business (front/mid and back office) to move from the previously cumbersome tracking of processes via email and spreadsheets to a single workflow management tool – dynamically flagging messages to agents based directly on the data contained in each booking.
“The resulting improvement to our business processes has been both direct and significant.”
Roberto Da Re, president at Dolphin Dynamics, added, “We’re delighted that Dolphin’s innovative travel platform has been recognised in this way. The Dolphin Inbox enables our customers to spend less time administering and more time selling. Whilst simultaneously increasing their service level consistency and helping them to achieve higher conversion rates by prompting proactive follow-up to enquiries.
“We’re very much looking forward to the opportunity to showcase our booking management, reservation and internet booking engine modules to travel agents and tour operators at The Travel Technology Show.”