Avis Car Rental UK has launched Pronto, new tablet-based software tipped to reduce waiting times at airport location by a fifth.
Avis said Pronto underlines its commitment to removing travel issues as the peak holiday season gets into full swing.
The development means Avis staff can walk through the lines serving customers before they reach the rental desk, reducing queuing times and speeding up vehicle pick up.
Available at more than 60 Avis locations across Europe, including key airport and train stations, Pronto provides additional support, especially on busy days during high season.
Mark Servodidio, president, international, Avis Budget Group, said: “Holidays are meant to be an enjoyable, relaxing and stress free time. It’s impossible to control all delays and waiting times to and from, and at the destination, however. That’s why we’ve set out to make the car rental portion of the trip as stress-free as possible.”
Avis says it is increasingly focused on introducing new technologies across Europe after research suggested 60% of car renters are concerned about damaging the car.
The car rental giant has invested in new mobile technology that produces 360 degree images of the vehicle, pre- and post-rental allowing customers to have a photographic record of their vehicle.
Avis has also strengthened its offer at London Heathrow, where they will text customers to update them as soon as it is known that their flight is delayed and reassure them that they will remain open until the customer arrives.