VLM Airlines deploys RightNow to enhance customer self-service

RightNow Technologies today announced that VLM Airlines, a leading European business airline, has gone live with RightNow. 


The RightNow deployment will help VLM Airlines deliver passengers an improved customer experience as they interact with the company online.


The majority of VLM passengers fly for business purposes and the company prides itself on being able to quickly and efficiently serve the needs of passengers via user friendly online booking, e-ticketing, internet check-in and short check-in times.


With RightNow, VLM customers will now have round-the-clock access to a ‘Simply Questions’ section on the airline’s website www.flyvlm.com, where they can find answers to general travel questions.


“We are an award winning airline flying mainly professional business passengers,” said Annelies Verbist, Head of Distribution, VLM Airlines.


“Most recently we were recognised as the Best Regional Airline Europe and Best Cabin Crew Western Europe from the Skytrax World Airline Awards.  It’s a high accolade and one which we wish to maintain.


“Our new relationship with RightNow will help us further improve the customer service standards we offer to our passengers. By increasing our online efficiencies, our customers will receive easier access to essential travel information.


“It also allows us to free-up agent availability in the contact centre to deal with more transactional calls like flight bookings and changes.”



More information:


* RightNow Technologies
* VLM Airlines

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