Wataniya Airways, the recently launched Kuwaiti premium airline has chosen the SabreSonic solution, a new-generation customer sales and service system from Sabre Airline Solutions, to help it deliver a premium level of service for their travel guests.
Using the SabreSonic solution, Wataniya Airways will provide its customers with the highest standard of customer service across all sales and service channels, including use of mobile technology, to make the check-in process faster and more efficient.
The agreement allows Wataniya Airways to launch its operations in January 2009, as originally intended, with reservations expected to be taken from November 2008 onwards.
According to Wataniya Airways chief executive officer George Cooper, the decision was reached as a result of extensive research into finding the ideal partner for the premium carrier business model.
“After extensive evaluation of what was available in this region, we chose the SabreSonic solution as it represented the best fit for all our needs. Our desire to deliver a unique and premium service that will distinguish us from other airlines is matched by Sabre Airline Solutions’ own commitment to providing a truly customer-focused solution that’s tailored to fit our needs and which has been proven to deliver exceptional revenue performance. There’s no doubt in my mind that the SabreSonic solution offers us the optimal scope and scale to accommodate our future growth plans,” said Cooper.
Sabre Airline Solutions is the leading international provider of airline technology solutions. Its SabreSonic Suite is a new generation customer sales and service solution providing the most comprehensive capabilities in shopping, pricing, ticketing, inventory control, web and check-in to help airlines best serve their customers throughout every point of their journey.
Maher Koubaa, Sabre Airline Solutions vice president of sales for Middle East and Africa, said that Wataniya’s decision to choose Sabre Airline Solutions was proof that service-driven airlines of all types and sizes choose SabreSonic because of its reputation for being scalable, flexible and for putting the customer at the very heart of the solution.
“Our number one goal is to help Wataniya Airways raise the bar for customer service by providing a scalable platform for them to innovate and tailor solutions that best fit their individual travel guests. With airfares continuing to rise, airlines will need to provide even more value to entice and retain travellers, and an innovative, robust and flexible customer-centric sales and management solution like SabreSonic is critical to achieving this,” said Koubaa.