Travel and lifestyle concierge specialist Ten Group has deployed Dolphin Dynamics software across its international markets.
Ten Group, which has more than two million high-net-worth members worldwide, recently launched an online concierge service in the UK, with the Dolphin-powered travel element integrating with Ten Group’s existing Dolphin back-office platform.
In Belgium, Switzerland and the US, Ten Group has introduced localised versions of the Dolphin back-office solution, supporting relevant languages within its user interface and customer documentation suite.
Dolphin has also been integrated with Ten Group’s in-house CRM system so that Ten’s lifestyle managers can provide a quicker, more effective personalised service.
Ian Swain, Ten Group global commercial director, said: “Extending the use of Dolphin internationally ensures our members receive consistently high levels of service whatever their location or requirement and provides us with huge operational benefits in terms of consolidating process and management information across the group.”
Roberto Da Re, Dolphin Dynamics chief executive, added: “Dolphin’s flexibility and scalability makes it ideal for customers with a presence in several international markets and with objectives to streamline and consolidate the way they sell and manage travel.
“We’re looking forward to extending our partnership with Ten Group as they continue to roll out Dolphin across their global network of offices.”
Other Dolphin clients include STA Travel, Travelbag, USAirtours, Osprey Holidays, Carrier, Prestbury Worldwide Resorts and eDreams.
As well as travel and lifestyle concierge services, Ten Group also provides loyalty programmes and has 17 offices globally in cities including London, New York, San Francisco, Miami and Hong Kong.