Escorted tours and river cruise operator Riviera Travel is to deploy special software to enhance the quality of post-booking customer communications.
Passengers are due to benefit from improved information about their holiday, through more professional, personalised and better branded customer information.
The company is to use document management and data flow firm using d-flo’s TravelComms solution.
Riviera Travel head of business transformation, Liam Nicholson, said: “As part of a review of our customer journey we identified that we needed a customer communications solution which would empower us to meet these needs whilst enabling us to become more efficient with our processes.
“More and more customers within our demographic are turning towards the digital world for service and communication and TravelComms, a solution which is inline specifically with our industry, will give us lots of shortcuts to enable us to take our brand to the next level.”
Colin Brimson, business development director and co-founder of d-flo added: “Our approach to all projects with our customers is to understand what they are trying to accomplish and then use our expertise to give them what they want in solutions that add real value to their business. We’re looking forward to a long and mutually rewarding relationship with Riviera Travel.”