Lastminute.com customers book flights for dream holiday from wrong Birmingham airport

Lastminute.com customers book flights for dream holiday from wrong Birmingham airport

A couple were left £1,200 out of pocket after they accidentally booked a holiday with lastminute.com from the wrong Birmingham airport.

Richella Heekin and Ben Marlow only realised when they showed up to fly to Las Vegas.

They found they had mistakenly booked their flights from Birmingham in Alabama rather than in the UK.

Heekin had booked the getaway on lastminute.com as a surprise birthday treat for her husband.

The mistake appears to have come about because Birmingham, Alabama, airport comes up first when searching on the website.

Marlow was reported as saying: “When we turned up at the airport we couldn’t find the flight details anywhere.

“We approached one of the desks and they told us our holiday was booked from Alabama.

“I was gutted – more for my partner than for me.

“It’s a common mistake apparently – but if that’s the case the company’s website should make it more clear.

BriminghamSearch

“We are just going to have to start saving from scratch again.”

A lastminute.com spokesman told the Birmingham Mail: “While not an error on our behalf, we do feel very sorry that Richella and Ben only realised this choice of departure was incorrect once at the airport.

“This is when they contacted our customer service team, who did their best to assist on the day of travel. However, there were no other flights available which could have been booked as an alternative.

“We take customer satisfaction very seriously and are committed to always finding the best possible solution. We have since contacted the airline and the hotel to ask whether any refund would be available.

“Unfortunately, as per the terms of conditions of the booking, this is not something that can be provided. Such cases are extremely rare.

“However we would like to take this opportunity to advise that customers check all details when making a booking, in particular departure and arrival airports (including airport codes) along with dates and times of travel.”

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