Amadeus is to launch a new ‘hybrid’ selling platform for agents which fully integrates both cryptic and graphic interfaces.
Some GDSs already offer both interfaces but Amadeus said its “next-generation” Selling Platform Connect was “totally unique” in that it allowed agents to move seamlessly between both throughout a booking.
A small number of agents are already using the new platform, but the official launch will take place in February at Travel Technology Europe.
The cloud-based technology, which is compatible with tablets, has been five years in development and built in consultation with agents.
It includes more options for agents to ‘upsell’ products, such as seat upgrades and a ‘Quality Monitor’ section displaying missing PNR data, such as email addresses.
Sabre and Galileo GDSs’ entries can also be entered and converted to Amadeus, while airlines not in the GDS system, such as low-cost carrier Whizz Air, will appear in an Expedia style pop-up box showing options.
Senior sales and consulting manager, John Prentice, said the platform suited both industry veterans still keen on the cryptic system and new entrants who prefer a graphic interface. “This is more productive and much, much faster for new entrants to the market,” he added.
He said the Lufthansa DCC surcharge would come in as a pre-defined YR code and would be included in the total price so would appear further down the list of flight options shown in price order in light of the GDS fee recently introduced by the German carrier.
Commission rates for hotel bookings and car hire services will automatically be listed and agents can request ‘extras’ – even pets on flights – and receive immediate confirmation.