Business process management provider WNS has launched a technology solution suite for the global travel industry.
WNS said the new suite leverages high-end embedded analytics, automation and web-based “on-demand” infrastructure to address real-life business challenges such as travel disruption, revenue recovery, interline fare audit and queue management.
It is positioned towards Online Travel Agencies (OTAs), Travel Management Companies (TMCs), hotels, cruise lines and car rental companies.
The suite includes RePAX, an end-to-end customer experience solution that re-books passengers in case of delayed or cancelled flights and automatically makes corresponding changes in their hotel booking, calculates refunds, sends out instant status alerts to passengers and airline companies during flight disruptions.
Another feature, Q-Bay, is a fully automated, hosted queue management platform for multi-location, account and GDS environments.
Keshav Murugesh, group chief executive for WNS, said: “The travel industry needs bold new ways of addressing operational pain points and staying ahead of the curve.
“WNS is delighted to announce the launch of a new suite of technology and analytics-enabled solutions for the travel and leisure industry.
“We believe that this solution suite born out of domain expertise and experience with leading travel industry players will enable growth strategies for businesses.”