Air Seychelles has chosen to use the SabreSonic platform for reservations, inventory and departure control at it looks to grow globally.
The deal with Sabre Corporation will help the airline drive incremental ancillary revenue and offer guests a more personalised experience, said the technology supplier.
It will also provide guests with enhanced mobile services including the ability to check-in and manage itineraries on their smartphones.
Joël Morgan, Seychelles’ minister for foreign affairs and transport and chairman of the national airline said:
“The introduction of SabreSonic is a signal the airline is maintaining its pace of growth and development with other airlines in the Etihad Airways Partners group, as it assumes its place as a leading airline in the world.
“The decision to implement SabreSonic is in line with the five year business plan as it lays the foundation for the on-going evolution of the business. This is an exciting and important step for Air Seychelles,” Minister Morgan said.
Roy Kinnear, chief executive officer at Air Seychelles, added: “Air Seychelles has grown its network and passenger numbers strongly over the past three years.
“With a more complex business and more airline partners, the timing is right to introduce a technology solution which is focused on enhancing the guest experience.
“This is the next step in facilitating the continued and planned expansion of the business.
“When implemented, SabreSonic will provide our team with more complete information on our guests’ bookings at each touch point in their journey. Simpler processes will also mean our team will have more time to provide the support our guests expect.
“Guests will also have more control and flexibility as it will be possible to book tickets for travel on Air Seychelles and manage itineraries on a smartphone, as well as check-in online for both domestic and international flights.
“This proven technology is also good for the financial success of the business, because with the tools made available we will be able to grow revenue in an innovative, sustainable and customer-focused way.
“SabreSonic is being used by many of our codeshare partners, including Etihad Airways and Jet Airways, with Alitalia and airberlin also migrating to the platform.
“Having a common platform will enhance customer service for guests travelling with multiple airlines in the Etihad Airways Partners’ group.”
Shane Batt, senior vice president, strategic clients at Sabre. said: “Air Seychelles is entering an exciting period of expansion and we are proud to be selected as the technology partner that will help enable this.
“Under the project our business consultants will work side by side with the Air Seychelles team, transferring knowledge and skill to ensure a smooth implementation of the new systems with maximum benefit to the airline and its guests.”