Amadeus acquires hotel back office software firm Itesso

Amadeus acquires hotel back office software firm Itesso

Amadeus has expanded its technology offering to the hotel industry with the acquisition of Itesso, a provider of cloud-native property management systems.

Itesso provides PMS technology to 1,800 properties worldwide.

The deal for the Dutch company brings Amadeus closer to its vision of bringing together the key components of hotel technology infrastructure – central reservations systems, property management, revenue management, sales & catering and others – into a single guest-centric platform.

This would enable hotels and chains of all sizes to have a single view of the guest and a unified view of their business.

Itesso’s 100 staff employees, including the management team, are expected to move to Amadeus.

The deal follows the acquisition of US-based groups and events specialist Newmarket in 2013 and its agreement to work with InterContinental Hotel Group to develop a next generation guest reservation system.

Paco Perez-Lozao, senior vice president of new businesses at Amadeus, said: Property management technology is a critical component of our strategy and we assessed numerous options to extend our capabilities in this area.

“It was critical that we found a company with the right expertise that was focused on customer success and shared our vision.

“We believe we have a great cultural fit with Itesso. Their technology stands out, and as a cloud-native PMS can be tightly integrated with our overall offering.”

Itesso managing director Bas Blommaart said: “Integrating the Itesso ELS [Enterprise Lodging System] as a key module of Amadeus’ cloud-based platform for the hotel industry opens up a whole new spectrum of possibilities for our customers – current and future.”

Jeff Hiscox, chief executive of Newmarket, added: “A lot of hotels and chains are facing important and challenging decisions over the modernisation of their IT platforms.

“The acquisition of Itesso helps us build and deliver solutions which will offer unprecedented visibility, control and functionality to hoteliers so they can provide a simply great experience to their guests.”

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